Identity Verification
9apis may verify a member's name, age, address, and submitted documents to protect accounts and confirm eligibility for adult gaming services.
Your information, clearly explained
Official 9apis Privacy Policy for Philippine Players
This Privacy Policy explains how 9apis collects, uses, stores, shares, and protects personal information when Philippine members browse the website, register an account, complete verification, make a transaction, contact support, or use available gaming services.
Last updated: 2025. This policy should be read together with the 9apis Terms and Conditions.
A practical privacy approach
Why personal information matters to 9apis
A gaming account involves more than a username. It may connect identity details, payment activity, gaming history, device information, and conversations with the support team.
9apis collects information to operate member accounts, confirm that users are eligible adults, process authorised PHP transactions, protect the platform from misuse, and respond to service questions. The information 9apis needs depends on how a person uses the website. A visitor who reads a public page provides less information than a registered member who completes identity verification and requests a withdrawal.
This 9apis Privacy Policy uses straightforward Philippine English because privacy information should be understandable. Members should know what is collected, why it is needed, how it may be shared, and what steps they can take when something does not look right.
9apis does not ask members to send account passwords or one-time PINs through ordinary support conversations. Those credentials are private. Anyone claiming to represent 9apis while requesting a password, complete card security information, or wallet PIN should be treated with caution.
By registering or continuing to use 9apis, members acknowledge the practices described in this policy. Where consent is required for a particular activity, 9apis will provide an appropriate notice or choice before processing begins.
Core privacy practices
Six ways 9apis handles member information
These principles guide daily account administration, transaction processing, support, security, and responsible gaming operations.
Payment Protection
Transaction records help 9apis process deposits and withdrawals, confirm payment ownership, investigate errors, and reduce unauthorised activity.
Security Monitoring
9apis reviews login, device, network, and account activity to identify suspicious access, automated abuse, fraud, or attempts to misuse promotions.
Clear Communication
Member contact details allow 9apis to send service messages, verification requests, transaction notices, and selected communications based on available choices.
Responsible Gaming
9apis may use account activity to support limits, exclusions, safer gaming reviews, and other controls requested by or applicable to a member.
Member Choices
Eligible members may ask 9apis about access, correction, deletion, restriction, or other available rights relating to their personal information.
1Information collected by 9apis
9apis may collect information that a member provides directly, information generated through use of the platform, and information received from service providers involved in verification or payment processing. The exact details depend on the account activity and the services selected.
Account information
Name, birth date, contact details, username, address, account preferences, and other registration details supplied to 9apis.
Verification information
Identity documents, photographs, address evidence, and other details requested to confirm age, identity, or payment ownership.
Transaction information
Deposit and withdrawal values, payment method, status, reference numbers, dates, and relevant account ownership details.
Gaming information
Bets, game rounds, stakes, winnings, losses, bonuses, limits, exclusions, and interactions with available 9apis products.
Technical information
Device type, browser, operating system, approximate location, network identifiers, login times, and security-related activity.
Support information
Messages, issue descriptions, uploaded evidence, transaction references, and other records shared with 9apis support.
Members should provide accurate information and update it when necessary. Incorrect information can delay verification, account recovery, or transaction processing. 9apis may ask a member to confirm changed details before important account actions are approved.
2How 9apis collects information
Most personal information is collected when a member actively interacts with 9apis. This may happen during registration, identity verification, deposits, withdrawals, bonus participation, responsible gaming requests, or support conversations. Information may also be generated automatically when a device connects to the platform.
- Registration forms and member profile updates
- Identity and age verification procedures
- Payment and transaction requests
- Sports bets, esports activity, slots, and card game sessions
- Support messages and account security reports
- Device, browser, network, and platform activity records
- Responsible gaming tools, limits, breaks, or exclusions
Where 9apis receives information from a payment processor, verification provider, or another operational partner, only details relevant to the requested service should be used. Information supplied by external providers is treated according to this policy and applicable obligations.
3How 9apis uses personal information
9apis uses personal information to deliver services, keep accounts secure, meet operational responsibilities, and improve the member experience. Personal information may be processed for the following purposes:
- Creating and administering a 9apis account
- Confirming that a member is at least 21 years old
- Verifying identity, address, and payment ownership
- Processing PHP deposits, withdrawals, refunds, and adjustments
- Recording bets, game outcomes, balances, bonuses, and account history
- Detecting suspicious activity, fraud, collusion, or account abuse
- Responding to questions, complaints, and technical reports
- Applying responsible gaming controls and member-requested limits
- Sending essential account, security, and transaction notices
- Improving navigation, accessibility, reliability, and mobile performance
9apis will not ask members to reveal a password, complete wallet PIN, or one-time verification code through an ordinary support message. Keep these credentials private.
4Grounds for processing information
Depending on the activity and applicable requirements, 9apis may process personal information because it is needed to provide an account service, complete a requested transaction, protect legitimate platform interests, comply with an obligation, or act with the member's consent.
For example, identity details are necessary when 9apis must confirm account ownership. Transaction records are required to process a deposit or eligible withdrawal. Security information helps protect members and the platform against misuse. Selected communications may depend on the preferences available in the account.
Where processing relies on consent, the member may be able to withdraw that consent. Withdrawal does not automatically affect processing that already occurred. Some services may no longer be available when the relevant information is essential to provide them.
5When 9apis may share information
9apis does not disclose personal information simply because it may be commercially interesting. Information may be shared when necessary to operate the platform, process a member request, protect account security, investigate misuse, or satisfy an applicable legal requirement.
Recipients may include payment processors, identity verification services, game or platform technology providers, security specialists, professional advisers, and authorities with a valid basis for requesting information. Each recipient should receive only the information reasonably needed for its role.
9apis may also disclose information during a business restructuring, merger, transfer, or similar organisational event, subject to suitable privacy safeguards. Personal information is not sold to unrelated parties for their independent marketing use.
Members should never send identity documents to people who contact them through unofficial channels. Verification material should be submitted only through the process provided by 9apis.
6Payments and identity verification
9apis may process information connected with GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard bank cards. The available methods depend on current platform support and the member's account status.
Payment information can include the account holder's name, masked account or card details, transaction value, status, date, reference, and the results of ownership checks. 9apis may compare this information with the registered account details before approving a withdrawal.
Members should use payment methods registered in their own name. A third-party wallet or bank account can create a security concern and may cause a transaction to be delayed, rejected, or reviewed. If a payment appears incomplete, members should check their 9apis transaction history before sending a duplicate request.
7Cookies, browsers, and connected devices
9apis may use cookies and similar browser technologies to maintain sessions, remember preferences, understand page performance, support security controls, and improve how the website works on different screens. Some technologies are necessary for login or account functions, while others may support analysis or personalisation.
Browser settings may allow members to remove or block cookies. Blocking necessary storage can affect the 9apis login process, saved preferences, security checks, or other features. Members using a shared device should log out and clear stored browser information after finishing a session.
Technical records may include the device model, browser type, operating system, approximate location, login history, and network information. 9apis uses these records to identify unusual access and investigate technical problems.
8Security and data retention
9apis applies administrative, technical, and organisational measures intended to protect information from unauthorised access, accidental loss, improper alteration, or disclosure. No online service can promise absolute security, so members also have an important role in protecting their accounts.
- Use a unique password that is not shared with another website.
- Keep one-time PINs and account recovery information private.
- Secure mobile devices with a screen lock.
- Log out after using 9apis on a shared device.
- Review transaction history and report unfamiliar activity promptly.
9apis retains information for as long as reasonably needed for account services, security, dispute handling, responsible gaming controls, financial records, and applicable obligations. Different record categories may have different retention periods. When information is no longer required, 9apis may delete, anonymise, or securely isolate it.
Closing a 9apis account does not always result in immediate deletion. Certain records may need to remain available to resolve a transaction, preserve an exclusion, prevent fraud, or meet record-keeping requirements.
9Privacy rights and member choices
Depending on the circumstances and applicable rules, a member may ask 9apis about personal information held in connection with the account. A request may involve access, correction, deletion, restriction, objection, or another recognised privacy choice.
Access
Ask whether 9apis processes personal information and request eligible details about that processing.
Correction
Request an update when account information is inaccurate, incomplete, or no longer current.
Deletion
Ask whether eligible information can be removed when it is no longer needed.
Restriction
Request limited processing in circumstances where restriction is available and appropriate.
Objection
Raise a concern about selected processing activities, including eligible communications.
Review
Ask 9apis to review a privacy concern or explain how a particular decision was handled.
9apis may need to verify the requester's identity before acting on a privacy request. This prevents another person from gaining access to account information. Some requests may be limited where retention is necessary for security, transactions, disputes, responsible gaming, or applicable obligations.
10Responsible gaming information
9apis may process information relating to deposit limits, playing limits, time-outs, account closures, self-exclusion, and other responsible gaming measures. These records help apply a member's choices consistently and may be retained after an account closes to prevent an exclusion from being bypassed.
Gaming patterns may also be reviewed when activity indicates that additional account guidance or intervention could be appropriate. Such information is handled as personal information under this 9apis Privacy Policy.
Members should contact 9apis promptly if gaming is affecting finances, work, sleep, relationships, or general wellbeing. Requesting a limit or break is a responsible step, not a failure. Gaming should remain entertainment and should never be treated as a reliable source of income.
11Updates to this Privacy Policy
9apis may update this Privacy Policy when platform services, technology, payment options, security practices, or applicable requirements change. The current version will appear on this page with an updated effective date where appropriate.
Material changes may also be communicated through the 9apis account interface or registered contact details. Members should review this page periodically, especially before using a newly introduced feature.
Continued use of 9apis after an update means the revised policy applies to later processing. Where a separate consent is required, continued use alone will not replace the necessary choice.
12Contacting 9apis about privacy
Members may contact 9apis support when they have a privacy question, want to report suspicious account activity, or wish to make an eligible request. Include enough information to identify the account and explain the concern, but do not send a password or one-time PIN.
The website email is support@9apis.best. For security, 9apis may ask the requester to complete an identity check before disclosing account information or changing important details.
When reporting an unfamiliar transaction, provide the transaction date, PHP amount, payment method, and visible reference number. Clear information helps 9apis investigate efficiently without asking for unnecessary financial credentials.
Transactions and account ownership
How 9apis protects Philippine payment activity
Payment checks are designed to confirm that funds belong to the registered member and that transactions are properly authorised.
When a 9apis member makes a PHP deposit or requests an eligible withdrawal, transaction details may be checked against the verified account profile. Matching names and payment ownership information make it easier to resolve an error and reduce the chance of unauthorised wallet or bank use.
9apis may request additional evidence when a payment method changes, a transaction differs from normal account behaviour, or a withdrawal requires further review. The requested material should be submitted through the designated 9apis process, not through an unknown contact or unofficial message.
Members can support account security by checking transaction history regularly, keeping mobile wallet credentials private, and reporting anything unfamiliar without delay. A quick report gives 9apis a better chance to protect the account while an investigation takes place.
Mobile privacy habits
Keep your 9apis information safer on any device
Many Filipino members use mobile devices every day, so simple security habits can make a meaningful difference.
Use a private device whenever possible and keep its operating system and browser updated. A device screen lock helps protect the 9apis account if the phone is misplaced. Avoid saving login details on a borrowed handset or public computer.
Shared networks can create additional risk. Members should check that they are visiting the correct 9apis website before entering credentials. If a page looks unusual or asks for information that 9apis does not normally request, stop and verify the situation through the official account process.
After completing a session, log out properly rather than simply closing the browser tab. This is particularly important on devices shared with family members or colleagues. Account information, balances, and transaction details should remain visible only to the registered 9apis member.
Privacy and responsible gaming work together
9apis may retain limits or exclusion records to honour responsible gaming choices. Protect your account, set affordable PHP limits, and ask for support whenever play stops feeling comfortable.
Your account, your choices
Explore 9apis with privacy and security in mind
Register to explore the current 9apis experience or log in to review your account. Use accurate details, protect your password, keep one-time PINs private, and check every PHP transaction carefully. Tara, stay informed and play responsibly.